Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

For detailed information on returns and policy see our detailed Returns Policy
What can I return?
You have 15 days to return an item from the date you received it.
To be eligible for a return,
1) All Products to be returned or exchanged must be unused
2) All Products must be in their original condition with all original tags, manuals, and packaging intact
3) All Products should not be broken or tampered with
4) The Products needs to have the receipt or proof of purchase
5) All promotional items shipped along with the purchased item must be returned
Returns are eligible only in the following scenarios
1) Was delivered in a physically damaged condition
2) Has missing parts or accessories
3) Is different from what was ordered
Returns are NOT applicable for color or incorrect purchases.
Can I cancel my order online?
Cancellations are possible if we have not started processing the order.
Navigate to My Account > Order History to list all your orders.
You can click the Cancel / Edit link against each order to cancel your order.
When will I get my refund?
Once returned items are received and inspected, you should receive an email with an approval or rejection of the claim.
Refund processing is bank dependent and can take up to 7 business days to reflect in your account.
For detailed information on returns and policy see our detailed Returns Policy

Still have questions? Email us at support@bumsonthesaddle.com with your full name, order number and we will get back to you shortly.